In-Store

We are happy to take back anything purchased in store. To receive a refund back to your card or in cash, returns must be brought back within (7) days with a receipt. Returns that are brought back with a receipt or proof of purchase after the return window will receive in store credit. Returns must be in original condition and original packaging to quality for a refund. If you purchased an edible item such as food, treats, etc that didn’t work out for you, we require the remaining amount of the item to be brought back in the original package (We need the UPC!) in order to process a credit for you.

Card transactions are subject to a 5% return fee due to the processing fee that is incurred by Raw Rations. Unfortunately, we are unable to get our fee back when we process returns. We can offer a full refund in store credit.

Delivery Route

If something didn’t work out for your pet, we are happy to help you find something that will. Unused items can be returned to the delivery truck on your next delivery (or in store). We will provide in-store credit or a return to your online payment method (minus the 5% processing fee). We ask that you notify us of incoming returns at delivery.rawrations@gmail.com. If you have questions or need help selecting another product, please reach out to our store at 608-370-7387.

Shipping

At this time, we are unable to provide returns for frozen goods purchased. Dry goods can be returned in original condition at the buyer’s expense for a refund (minus 5% processing fee) or for store credit at the full amount of the purchase. Please reach out to us at ship.rawrations@gmail.com or 608-370-7387 for assistance.