Nationwide Shipping
Not local to us? No problem! We can ship frozen food and dry goods anywhere in the country via UPS and servicing the Midwest via SpeeDee. Shipments are sent out Monday-Wednesday every week.
Orders must be placed by 10am for shipments to go out the same day.
Frozen Shipping
We only ship frozen Monday-Wednesday. Orders are due by 10am CST for it to go out the same day.
Our shipping box holds up to 45 lbs of product, depending on your selection. It's also most cost effective to order a full box but we do understand sometimes people need less. Our minimum required shipping amount is 20 lbs for safe travel. In the summer months and for any 3-4 day shipments, we strongly recommend only shopping products that include dry ice.
We cannot guarantee frozen deliveries that are shipped via UPS Ground. If you would like guaranteed delivery, you must select a 1 or 2 day shipment.
Dry Goods Shipping
We ship frozen products Monday–Wednesday only. Orders must be placed by 10am CST to ship the same day.
We can ship all of our toys, treats, food, and supplements, including RuffLand Kennels! If you’re unable to visit us in-store or on our delivery route, you can still shop for everything your pets love, delivered right to your door.
Raw Rations Shipping Transit Day Maps
We're committed to your order arriving as expected. We do not ship if there are not enough business days to reach you before the weekend. We also have configured the majority of our products to include dry ice.
UPS Transit Day Map
We cannot guarantee frozen deliveries that are shipped via UPS Ground. If you would like guaranteed delivery, you must select a 1 or 2 day shipment.
SpeeDee Transit Day Map
Spee-Dee Delivery provides regular shipping services to all of Illinois, Iowa, Minnesota, North Dakota, South Dakota, and Wisconsin, as well as select cities and ZIP Codes in Kansas, Michigan, Missouri, and Nebraska.
Packing
45lbs of Product
5lb Rolls
- 9 rolls in a box (no dry ice)
- 8 rolls in a box (w/ 5lbs of dry ice)
2lb Rolls
- 20 rolls in a box (w/ 5lb of dry ice)
Specialty Box (Mixed Frozen Orders)
Must have at least 20lb of product, and each box holds a maximum of 32lb
Any items that aren't 5lb Rolls and any shipments that are quoted 3-4 days
In the summer months and for any 3-4 day shipments, we strongly recommend only shopping products that include dry ice. All products besides 5lb Rolls we strongly encourage you purchase with dry ice. This includes, 2lb Rolls, 1lb Rolls, Nuggets, Patties, Bones, etc.
20 Pounds
Our shipping boxes travel the best and are most cost effective with 45lbs of products. For example 40lbs of food and 5lbs of dry ice.
Product
Yes!
We can ship large and small bags of dry kibble anywhere nationwide
Anything in our store! Besides wire crates and dog beds.
We ship all dry goods that are on website including Ruff Land Kennels! You can shop toys, treats, and supplements and have them shipped directly to your door step!
Orders
1-2 Business Days - Frozen ships Mon-Wed & Dry Goods Mon-Fri
As a small business we try to ship as soon as possible. All order placed before 10am CST will ship same day. Frozen items ship Monday through Wednesday. We try to ship dry goods Monday through Friday when orders come in. If items are out of stock we will contact you as this will affect when your order will ship out.
*Holidays WILL affect these processing times
Yes
If your order has not been shipped yet, you are able to contact us and we can cancel your order. We do charge a 5% processing fee to cover card fees when processing a return/refund, or we can process the full refund for store credit.
Yes and No
We are unable to take returns on frozen items at this time.
We are more than happy to take dry good returns but we do charge for it to be shipped back to us.
We charge a 5% processing fee to cover card fees when processing a return/refund, or we can process the full refund for store credit.